Privacy Policy

Introduction

Welcome to musevideo ("we", "our", or "us"). This Privacy Policy explains how musevideo collects, uses, stores, and protects your personal information when you use our website and our AI image, video, and related media workflows at musevideo.ai.

By accessing or using musevideo, you agree to the practices described in this policy. If you have any questions, contact us at support@musevideo.ai.

Information We Collect

Account Information When you register, we collect your name, email address, and (if using Google Sign-In) your Google profile information.

Usage Data We collect information about how you use musevideo, including pages visited, tools used, generation history, credit usage, task status, and time spent on the platform.

Payment Information When you purchase a subscription or credit package, payment details are processed by Stripe. We do not store your full card number or CVV — only a tokenized reference provided by Stripe.

Content You Submit We process the content you submit to deliver the service, including prompts, lyrics, uploaded audio, selected audio clip ranges, reference images, artist photos, and other media inputs used to generate previews or videos.

Generated Media and Task Data We store generation requests, preview images, generated videos, composed audio-video outputs, task IDs, processing metadata, and download links so we can provide the service, support retries, and let you access your results.

Technical Data IP address, browser type, operating system, device identifiers, cookie identifiers, and infrastructure logs used for security, performance, and fraud prevention purposes.

How We Use Your Information

• To provide, operate, and improve musevideo's image, video, and related AI media services
• To manage your account, subscriptions, and credit balance
• To upload, transform, render, host, and deliver media outputs you request
• To process payments through Stripe
• To send transactional emails (account confirmation, purchase receipts, password reset)
• To monitor platform performance, understand product usage, and detect abuse or fraud
• To comply with legal obligations

We do not sell your personal data to third parties.

Legal Bases for Processing

Depending on your location, we rely on one or more of the following legal bases:

• Contract — to create your account, process payments, run generation jobs, and deliver outputs you request
• Legitimate interests — to secure the service, prevent abuse, troubleshoot issues, measure product performance, and improve reliability
• Consent — where required for optional analytics or other consent-based processing
• Legal obligation — where we need to retain or disclose data to comply with applicable law

Third-Party Services

musevideo uses the following third-party services that may process your data:

AI-Generated Content

When you use musevideo's generation tools, the inputs needed to fulfill your request may be sent to our AI partners and infrastructure providers. This can include prompts, uploaded audio, selected clip timing, reference images, artist photos, and generation parameters. Please do not submit sensitive personal information in prompts or uploaded media unless it is necessary and you are authorized to do so.

We do not intentionally use your uploads or outputs to train our own models. Third-party AI providers may process submitted content under their own policies and terms.

Data Retention

We retain account data for as long as your account is active. We retain generation history, preview assets, and finished outputs for as long as reasonably necessary to provide downloads, support your account history, detect abuse, resolve disputes, enforce our terms, and comply with legal obligations.

If we do not have a fixed retention period for a category of data, we use factors such as account status, support needs, legal requirements, security needs, and whether the data is still required to provide the service.

You may request deletion of your account and associated personal data at any time by contacting support@musevideo.ai. Some information may be retained where required for legal, tax, fraud prevention, or security reasons.

Data Security

We implement industry-standard security measures including HTTPS encryption, secure token-based authentication, and Cloudflare protection. However, no method of transmission over the internet is 100% secure.

International Transfers

Our service providers and infrastructure may process data in countries outside your home jurisdiction, including the United States. Where applicable, we rely on contractual protections, provider commitments, and other appropriate safeguards for cross-border transfers.

Your Rights

Depending on your location, you may have rights to:

• Access — request a copy of personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data ("right to be forgotten")
• Portability — receive your data in a portable format
• Objection — object to certain processing activities

Where we rely on consent, you may withdraw it at any time. For analytics cookies, you can change your choice through the cookie settings entry in our footer.

To exercise any of these rights, contact us at support@musevideo.ai.

If you are in the UK, EEA, or another jurisdiction with a data protection regulator, you may also have the right to complain to your local supervisory authority. If you are in the UK, you can complain to the Information Commissioner's Office (ICO).

Children's Privacy

musevideo is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify users by email or by a prominent notice on our website.

Contact Us

For any questions or concerns about this Privacy Policy, please contact:

musevideo Email: support@musevideo.ai